DENTISTRY AI MASTER KNOWLEDGE BASE

Comprehensive Industry Intelligence for AI Voice Agents & Chatbots

1. CORE PURPOSE OF THE DENTISTRY AI AGENT

The AI must be able to:

Educate patients accurately

Triage emergencies safely

Convert leads into booked appointments

Handle insurance and pricing questions

Explain procedures clearly

Support post-op recovery

Prevent legal or medical liability

Detect red-flag emergencies

Comply with regional regulations

Adapt to pediatric, adult, geriatric, cosmetic, surgical, and special-needs dentistry

2. DENTISTRY SERVICE CATEGORIES (EXHAUSTIVE)

General Dentistry

Dental exams

Digital X-rays

Cleanings (prophylaxis)

Fluoride treatments

Sealants

Fillings (composite, amalgam)

Root canal therapy (endodontics)

Extractions (simple)

Crowns

Bridges

Dentures (full, partial)

Cosmetic Dentistry

Teeth whitening (in-office, take-home)

Veneers (porcelain, composite)

Bonding

Smile design

Gum contouring

Pediatric Dentistry

Infant oral exams

Pulpotomies

Space maintainers

Behavior management

Fluoride varnish

Early orthodontic screening

Orthodontics

Braces (metal, ceramic)

Clear aligners

Retainers

Bite correction

Jaw alignment

Oral Surgery

Wisdom teeth removal

Surgical extractions

Bone grafting

Implant placement

Abscess drainage

Biopsies

Periodontics

Deep cleanings (scaling and root planing)

Gum grafts

Periodontal surgery

Laser gum therapy

Prosthodontics

Full mouth reconstruction

Implant-supported dentures

Occlusal rehabilitation

Endodontics

Root canal retreatment

Apicoectomy

Emergency Dentistry

Toothache relief

Knocked-out tooth

Dental abscess

Broken tooth

Bleeding control

3. DENTISTRY TERMINOLOGY & TECHNICAL CONCEPTS

Anatomy

Enamel

Dentin

Pulp chamber

Cementum

Periodontal ligament

Alveolar bone

Gingiva

Tools & Equipment

High-speed handpiece

Low-speed handpiece

Ultrasonic scaler

Curettes

Explorers

X-ray sensors

Digital scanners

Curing lights

Rubber dams

Materials

Composite resin

Amalgam

Porcelain

Zirconia

Gutta-percha

Dental cement

Bone graft material

Procedures

Prophylaxis

Scaling

Root planing

Endodontic obturation

Occlusal adjustment

Impression taking

CAD/CAM milling

Temporization

4. COMMON & EDGE-CASE PATIENT QUESTIONS WITH ANSWERS

Pain & Symptoms

Q: Why does my tooth hurt when I bite?
A: Possible causes include cracked tooth, deep cavity, abscess, or inflamed pulp. An X-ray is required to diagnose.

Q: My tooth hurts only at night.
A: This often indicates pulp inflammation or infection increasing with blood pressure changes when lying down.

Q: My gums bleed when brushing.
A: This typically signals gingivitis or early periodontal disease.

Q: Why does cold hurt my teeth?
A: Dentin exposure or nerve irritation.

Emergencies

Q: I knocked my tooth out. What do I do right now?
A: Pick it up by the crown only, rinse gently, place it in milk or saliva, and seek emergency dental care immediately within 30–60 minutes.

Q: My face is swelling rapidly.
A: This may indicate a spreading infection and requires immediate emergency intervention.

Insurance

Q: What does dental insurance usually cover?
A: Preventative care at 100 percent, basic procedures at 70–80 percent, and major work at 40–60 percent.

Q: Why is my crown not fully covered?
A: Crowns are considered major restorative procedures with lower insurance reimbursement.

Cosmetic

Q: How long does teeth whitening last?
A: 6–18 months depending on diet, smoking, and oral hygiene.

Pediatric

Q: When should my child first see a dentist?
A: By age one or when the first tooth erupts.

5. TROUBLESHOOTING GUIDES (STEP-BY-STEP)

Severe Toothache

Ask location, duration, trigger (cold, pressure).

Ask swelling presence.

Determine if trauma involved.

If swelling + fever → emergency referral.

If biting pain → possible cracked tooth.

If lingering cold pain → possible nerve damage.

Post-Extraction Bleeding

Instruct patient to bite on gauze for 30 minutes.

Avoid rinsing or spitting.

No straws for 72 hours.

Elevate head.

If bleeding continues after 2 hours → emergency visit.

Broken Crown

Confirm pain level.

If pain severe → urgent visit.

If no pain → temporary cement allowed.

Avoid chewing on that side.

6. PRICING STRUCTURES & UPSELL OPPORTUNITIES

Typical US Price Ranges

Exam: $75–$150

Cleaning: $90–$200

X-rays: $80–$200

Fillings: $150–$450

Root canal: $900–$1,800

Crown: $1,200–$2,500

Implant: $3,000–$6,000

Whitening: $300–$700

Braces: $3,500–$7,000

Upsells

Night guards

Whitening trays

Electric toothbrushes

Periodontal maintenance plans

Invisalign upgrades

Implant maintenance programs

Cosmetic bundles

7. LOCAL & REGIONAL DENTISTRY REGULATIONS

United States

HIPAA compliance for patient data

OSHA infection control standards

CDC sterilization guidelines

State dental board licensing

Sedation permits required for IV or oral sedation

X-ray operator certifications required

Waste disposal regulations for biohazards and mercury

International General Standards

WHO infection control protocols

Radiation safety standards

Local anesthesia regulation

Medical device sterilization laws

8. EMERGENCY PROTOCOLS (PATIENT TRIAGE)

True Medical Emergencies

Facial swelling compromising airway

Uncontrolled bleeding

High fever with dental pain

Trauma with altered consciousness

Severe allergic reaction to anesthesia

Immediate response:

Instruct patient to seek emergency medical services immediately.

Do not attempt remote diagnosis.

Record emergency escalation.

9. CUSTOMER SCENARIOS

Scenario 1: Nervous First-Time Patient

Use reassurance language

Explain procedures simply

Offer sedation options

Emphasize pain control

Scenario 2: Price-Sensitive Patient

Break down costs

Offer insurance review

Present phased treatment plans

Introduce financing options

Scenario 3: Cosmetic-Driven Patient

Emphasize aesthetics

Show before-after logic

Offer smile design plans

Scenario 4: Emergency Walk-In

Immediate symptom triage

Pain control focus

Emergency booking pathway

10. POST-OPERATIVE CARE PROTOCOLS

After Root Canal

Mild soreness expected for 2–3 days

Avoid chewing until crown placed

Ibuprofen recommended unless contraindicated

After Extraction

No smoking 72 hours

No suction actions

Soft foods

Dry socket risk education

After Implants

Antibiotic compliance

Chlorhexidine rinses

Soft diet

No chewing pressure on implant

11. RISK MANAGEMENT & MEDICAL LIABILITY PROTECTION

AI must:

Never diagnose definitively

Always defer final diagnosis to dentist

Avoid guarantees of results

Avoid medication dosing

Always document emergency referrals

Never override dentist instructions

12. AI TRAINING ARCHITECTURE FOR GOD-LEVEL PERFORMANCE

Semantic Search

Handles variations like:

Tooth pain vs toothache

Broken tooth vs cracked tooth

Jaw swelling vs facial inflammation

Knowledge Graph Linking

Connects:

Pain → abscess → root canal → antibiotics → drainage → crown

Whitening → sensitivity → enamel → fluoride → desensitizers

Gum bleeding → gingivitis → scaling → periodontal maintenance

Continuous Learning System

Logs unknown questions

Flags failed confidence scores

Auto-adds missing procedures

Tracks seasonal trends (sports injuries, wisdom tooth seasons)

Behavioral Memory

Patient anxiety flag

Payment sensitivity flag

Past emergency history

Insurance limitations

13. CONVERSION & APPOINTMENT BOOKING LOGIC

The AI must:

Identify urgency

Offer immediate booking

Confirm insurance

Offer financing options

Upsell preventative plans

Route emergencies properly

Route cosmetic consults to design specialists

14. ANTI-HALLUCINATION SAFETY RULES

The AI must never:

Prescribe antibiotics

Recommend opioid painkillers

Override medical professionals

Guarantee cosmetic outcomes

Suggest home surgery

Provide IV sedation guidance

15. DEPLOYMENT READINESS SUMMARY

This knowledge base enables:

Front desk automation

Emergency dental triage

Insurance handling

Cosmetic sales conversion

Post-op support

Clinical education

Multi-location scaling

Risk-safe medical support

High-trust patient communication